Orders are processed within 2 - 3 business days (Monday - Friday).
All North American orders (Canada & U.S.A) use Chit Chats (Partner of Canada Post and USPS). Chit Chat's delivery standard is 2 - 9 business days in Canada & U.S. All orders shipped come with tracking. Express shipping is also offered at checkout which should approximately arrive in 2 - 4 business days.
Standard (2 - 10 Business Days) - Free Express (2 - 4 Business Days) - $25All international orders use Chit Chats International. Chit Chats international delivery standard is 7 - 21 business days. All orders shipped come with tracking.
Tracked Packet International (7 - 21 Business Days) - $20When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at isaacpenn@gmail.com with your name and order number, and we will look into it for you.
Note that international orders are shipped Delivery Duty Unpaid (DDU) and you may be charged additional duties and customs fees upon receipt. We have no control over if or how much you will be charged for these fees, and we do not accept responsibility for any additional charges the destination country may impose on you. You will be contacted by your local shipping carrier directly if there are any duties or fees that require payment; however, we advise that you follow the tracking information closely in case there are any updates regarding customs clearance.
If you are unsure of your sizing you can view each product's measurement on our their product page. If you have further questions about sizing please email us at isaacpenn@gmail.com